Preston Grove Medical Centre, Preston Grove, Yeovil, Somerset, BA20 2BQTel: 01935 474353
We are in the process of changing our appointments system to an online system. This will go live on 11 July.
As a stepping stone to the new system we have had to stop booking appointments ahead but this is a temporary arrangement.
A new icon will appear on this website soon to allow you to register for our new online appointments service called AskMyGp. This should allow you access to a GP online throughout the working day. If you register for this service you will no longer have to wait in a telephone queue!
Watch this space...... and thank you for bearing with us through this changeover period
Telephone Advice Your doctor will be happy to give you advice on the telephone when he/she is not consulting. The receptionist will ask you to leave a message and the doctor will return your call when time permits.
Out of Hours If you require urgent medical attention outside surgery opening times. Please call the NHS 111 Service. This free to call number is available 24 hours a day, 7 days a week, 365 days a year.
Test Results Please telephone the surgery after 9.30am for your test results
We have recently integrated our appointment system into our clinical system EMIS WEB. EMIS WEB will now be our support for online services such as ordering repeat medications, booking appointments and viewing your medical record.
The system is called “Patient Access” and most GP surgeries use this system. It can all be used via an app on your phone or on any computer or tablet device. Once you are registered on the site you will be able to view your medical record, test results and order your repeat medications.
What you need to do
We will go live with the system on Monday 3 June 2019.
Please DO NOT come into the surgery before this date as we will not be able to issue you with a log in.
When you come into the surgery please bring ID with you such as a driving licence or passport so we can identify you against our records.
Repeat Medication Requests
It takes 3 working days (72 hours) to process your repeat prescription request, re-issue, print, verify and sign.
You may order a supply of your authorised repeat medication in one of the following ways:
(Please do not order your prescriptions more than 2 weeks before they are due, as these request will not be processed)
Please state clearly on your request your:
We do not accept prescription requests over the phone, as verbal requests can lead to errors.
(Please note: If you have completely run out of medication and need it urgently for that day, please come to the Surgery. Where possible the prescription will be ready to collect at 6pm if requested before 12 (mid-day) and if the doctor agrees to issue the medication. Please do not send e-mails or use online form.)
You can collect your prescription from the surgery 3 full working days after ordering or you can request it to be sent to a local pharmacy. (Please allow an extra day for collection from a phamacy)
Preddy, Boots, Asda, Tesco, Superdrug, Penn Hill, Abbey, Co-op, Options etc.
REPEAT PRESCRIPTION REQUESTS
Three full working days notice is required to process each repeat prescription request – please do not wait until you have run out.
WHEN WILL MY PRESCRIPTION BE READY?
Repeat Prescription requested at the surgery (when you drop it off to be processed)
Repeat Prescription ready to collect from the surgery (this does not include the prescription being dispensed at the pharmacy)
Friday Afternoon after 5pm
If a bank holiday falls between the ordering and collection day, please add an additional day to collection times.
Christmas, New Year and Easter
During Christmas and Easter periods please allow two extra days
EPS - Electronic Prescribing System
Electronic Prescription Service From Wednesday 29th October 2014 this practice will be offering the Electronic Prescription Service if you nominate a pharmacy, your GP will send all future prescriptions electronically to your preferred pharmacy.
We will ONLY be offering this on repeat prescription medications. We will not be able to offer this on Controlled Drug prescriptions due to restrictions with type of prescription.
If you would like to take advantage of this service and haven’t yet completed a nomination form, you should ask your preferred pharmacy to set your nomination. You don’t need a computer to do this.
This will not affect the way that you order / request prescriptions.
Benefits for you
What happens if I do not wish to use the service?
Nothing- you will continue to get paper prescriptions as you do now.
A full list of pharmacies who are offering electronic prescriptions is listed on NHS Choices Website You will see ‘Electronic Prescription Service Available here’ next to the name of the pharmacy listed.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
From 1 April 2019, the charges are:
There is further information about prescription exemptions and fees on the NHS website
Due to an increasing number of requests for repeat prescriptions to be issued urgently, priority will only be given for prescriptions that cannot be missed;
Most medications can safely be missed for a few days and you may be advised that your prescription will be issued routinely.
Stopping the prescribing of Gluten Free Foods
We regularly review the medicines that we prescribe to check that we are using the most effective and best value medicines for our patients and the NHS.
From the 1st of December 2016, NHS Somerset Clinical Commissioning Group (CCG) has made all Gluten Free products non-formulary (the Somerset formulary advises GPs on safe, evidence based cost effective prescribing).
Therefore the GPs at this practice have taken the decision to stop prescribing all Gluten Free products on prescription from 1 May 2018.
Gluten free products are now more widely available from shops and supermarkets for you to purchase instead, either in person or via online delivery and the price of these products continues to decrease.
You may also decide to replace some gluten free products previously provided on prescription such as GF pasta with alternative naturally gluten free products such as rice and potatoes.
This has not been an easy decision for the Somerset CCG and our GP practice but there is now a need in the current financial environment to restrict NHS spending.
A gluten free checklist and advice on cooking and baking can be found at the Coeliac UK support website: https://www.coeliac.org.uk/gluten-free-diet-and-lifestyle/cooking-and-baking/ and https://www.coeliac.org.uk/document-library/126-gluten-free-checklist/gluten-free-checklist-2015-online.pdf
Your local community pharmacy can order gluten free products for you to purchase if there are particular brands you wish to keep as part of your diet. However these may well be more expensive than equivalent products available from supermarkets and other shops.
Somerset CCG Patient Advice and Liaison Service (PALS) is available to discuss this change if you need advice, have concerns or don't know where to turn. As a patient, relative or carer, sometimes you may need to turn to someone for help, advice and support. This is where the Patient Advice and Liaison Service can help. This service is free and confidential. Their aim is to help sort out any problems or concerns you may have when using health services, agree the best way forward to deal with a problem and get it resolved as quickly as possible. PALS can be contacted via:
NHS Somerset Clinical Commissioning Group
Yeovil, Somerset, BA22 8HR
Telephone: 08000 851067
I can't log in because it tells me I have a duplicate email address?How do I change my password for my Patient Access account?
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