Noticeboard

Appointments

We are in the process of changing our appointments system to an online system. This will go live on 11 July.

As a stepping stone to the new system we have had to stop booking appointments ahead but this is a temporary arrangement. 

A new icon will appear on this website soon to allow you to register for our new online appointments service called AskMyGp. This should allow you access to a GP online throughout the working day. If you register for this service you will no longer have to wait in a telephone queue!

Watch this space...... and thank you for bearing with us through this changeover period

Telephone Advice
Your doctor will be happy to give you advice on the telephone when he/she is not consulting. The receptionist will ask you to leave a message and the doctor will return your call when time permits.

Out of Hours                               If you require urgent medical attention outside surgery opening times. Please call the NHS 111 Service. This free to call number is available 24 hours a day, 7 days a week, 365 days a year.

Test Results
Please telephone the surgery after 9.30am for your test results

Patients & Practice Charter

Aims and objectives

At Preston Grove Medical Centre we aim to provide our patients with the best quality care available. Our charter is a statement of what you can expect from the practice and what we feel we can expect from you in return.

Your rights as our patient:

  • We are committed to giving you the best possible service we can achieve by working together.
  • You will always be treated with courtesy and respect.
  • You will always be offered the treatment we believe is appropriate for you, by a suitably qualified person.
  • We will provide information about our services on our website and through our staff.
  • We will make every effort to see you promptly based on clinical need. Medical emergencies will receive immediate attention and an urgent care team available each day for urgent problems.
  • We will offer you a routine appointment as clinically appropriate. if you choose to wait for a specific Doctor this may involve a longer wait. 
  • Emergency cover will be available at all times outside normal surgery opening hours by telephoning 111.
  • Medical advice is available 24 hours a day from the NHS 111 website.
  • We will tell you when the results of tests and X-rays are likely to be available and how to obtain them.
  • Please allow 5 (working) days between requesting and collecting your medication. 
  • We will strive to promote good health through advice and preventative medicine.
  • We will respect your rights of confidentiality and rights to access medical records within the law.
  • We will try to deal with any problems or complaints as quickly as possible which you bring to our attention and welcome your suggestions for improving our service to you.

What you can do for us

  • You are partners in the care you receive and we ask you to accept your own responsibilities in return.
  • Please treat your surgery staff with due courtesy and respect.
  • If you are unclear about your treatment please ask. Try to follow any medical advice given you.
  • If you need a home visit, if possible please telephone before 11 am. Only ask for a hoem visit if you are housebound and do not leave the house for other appointments ( e.g. hair dresser or dentist)
  • Only ask for urgent appointments or home visits when appropriate.
  • Let us know as soon as you can if you cannot keep an appointment.
  • Please use the NHS App, or our online portal to obtain the results of investigations and X-rays. pWhenever possible please request repeat prescriptions using the slip on your prescription form or by ordering online. Your repeat slip may be sent by post enclosing a stamped self-addressed envelope or dropped into the prescriptions post box in the surgery foyer.
  • Please respond promptly to any letters we may send to you.
  • Be understanding when your own consultation is delayed by someone else’s unexpected emergency.
  • Many illnesses can be prevented through healthy living. Ask about “Looking after your Health” advice.
  • Screening programmes are invaluable in the early detection certain illness. Please take advantage of them.

Suggestions / Complaints

We try to provide the best possible service to our patients and will always welcome your views or suggestions for further improvements.

If you have a suggestion, you may wish to post it in the box in the waiting room which is cleared weekly. Alternatively. if you would prefer to discuss a criticism, please ask to speak to the Patient Services Manager.

We realise that there may be occasions when our service to you falls short of our customary standard. If you have a complaint or concern about the service you have received from the doctors or any of the staff working in Preston Grove Medical Centre please contact us online or over the telephone. 

See further information on the complaints tab on this site. 

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website