If you need medical attention

‘Choose Well’ by choosing the right service. Further details can be found on the Choose Well leaflet. 

Appointments

From 5 June  you will no longer be able to submit your urgent medical query online, but you may still do this for non-urgent queries (routine appointments that can wait ) if this is your preference. Please see our home page for more information. 

Contact us on line by pressing the button below : 

 The system is easy to access via the button above and responses come back via text, telephone calls or email. 

We will endeavour to be open initially from 8 am until 9 am, Monday to Thursday. We will need to assess demand to ensure safety and may close our online requests earlier, when the online system is closed our telephone lines are open for patients who are seriously unwell and cannot wait until the system opens the next day. Please do not put a medical request through on an admin request as we will return this as we are unable to process medical problems once the system is closed. 

We aim to review requests within 48 working hours. Every request will be prioritised based on clinical need, demand is especially high at present and we may take longer to get back to you. Clinically urgent queries will be prioritised, but we may ask you to contact NHS 111 or A & E if necessary. Non-urgent requests -  we will endeavour to respond within 5/7 working days but this maybe longer on busy days, and we ask you to wait for a response and not submit further requests unless your issue worsens. 

The system allows access to medical , self care & admin queries, please select the most appropriate for your needs. The system will ensure you get directed to the most appropriate care , please note this may be GP services, urgent care, self help, a pharmacy or our patient services team. It will also tell you to contact our emergency services if it feels you need more urgent care than available through your GP surgery. Please note it is one problem per request and we would appreciate if you could complete all questions asked.

Mental Health Crisis

What to do if you or someone you are with needs urgent mental health help now:
You, or someone you know, might be in crisis if you are thinking of hurting yourself or suicide seems the only option.
Someone you know has made threats to hurt you or someone else or you are experiencing extreme distress that seems overwhelming.
Mental health crisis – Somerset NHS Foundation Trust (somersetft.nhs.uk)

GP Community Pharmacy Consultation Service

There is a new, same-day, GP Community Pharmacy Consultation Service to help you receive quality care and support for minor health conditions, more quickly through accessing care via your community pharmacist. This is for minor illnesses and injuries such as: ankle, foot, knee, lower leg or arm swelling or pain, athlete's foot, allergic reactions, bites or stings, coughs and colds, eye infections, headaches, lower back pain, mouth ulcers and blisters, rashes, sore throats and shoulder pain.

Now, when you contact us regarding a minor condition, after discussing your conditions, where appropriate, Patient Services will offer you the option of having a same-day appointment with your Community Pharmacist.

Community Pharmacists are highly qualified and experienced in providing clinical advice and care (including recommending over the counter treatments) for minor injuries and conditions. They will offer you a same-day consultation via the phone, or in person, which can be arranged quickly and at a time to suit you.

Your Pharmacist will take your medical history, ask about your symptoms and any current medication you might be taking. Following the consultation, the pharmacist will offer you self-care advice and if appropriate, offer you an over-the-counter product. The pharmacist will make a record of the outcome of your consultation and send it to your GP.

If having given you advice/treatment, your pharmacist identifies you need further specialist help, your pharmacist will be able to refer you back to your GP or onto another health service for support.

Community Pharmacists have already successfully seen thousands of patients for a consultation for a minor condition, following a call to NHS 111 and through GPs around the country who have been piloting this service. Evidence from these pilots shows advice provided by Community Pharmacists results in the same outcome, as if the patient went to see their GP, or attended an emergency department.

Enhanced Hours access to healthcare services

To help patients access services, the practices in Yeovil working under the umbrella of Yeovil Primary Care Network (YPCN)  are offering  enhanced hours service between Monday – Friday 18:30-20:00 p.m. and Saturday 09:00 until 17:00 p.m. This service will provide a blended approach between individual clinician and health coach appointments  and individual, group and online appointments to a community physical activity service. The community offer will be provided in leisure centres and community locations and provide relevantly qualified community professionals.

SASP – Somerset Activity and Sports Partnership are working with Yeovil PCN to provide the community physical activity service and our physical activity health coach appointments.  These will be provided on a Saturday and some evenings.

You can book individual clinician appointments by talking to the receptionist at our practice during opening hours or mentioning online your preference. Our physical activity options will allow us to offer a free of charge group GP referral service (presently a paid for service by patients) and we will be working with SASP to identify and offer this to appropriate patients. 

As part of the service, Yeovil PCN are also providing Covid vaccination clinics (for eligible patients). If you believe that you are eligible for an appointment, please contact the National Booking Service online or by telephoning 119.

These practices form part of Yeovil Primary Care Network :

Diamond Group -Hendford Lodge Medical Centre & Abbey Manor Surgery, Yeovil

Penn Hill Surgery, Yeovil

Preston Grove Medical Centre, Yeovil

Symphony Healthcare - Oaklands Surgery & Yeovil Health Centre, Yeovil

Ryalls Park Medical Centre, Yeovil

Allied healthcare Professionals/ Paramedics/ Nurses appointments

In order to help you most effectively, the Doctors have requested that our reception team ask you for a little more information when you are booking appointments. When you next ring for an appointment, please help us to help you by giving us as much information as you feel able. It isn’t always necessary to see your Doctor, as we have other health professionals who can also help. 

• Specialist trained nurses/paramedics, who can deal with minor illness and childhood ailments
• Reception can deal with some requests directly e.g. sick notes, prescription queries, test results and hospital enquiries. 
• We have trained nurses who specialise in diabetes, asthma, family planning, sexual health, coronary heart disease and travel vaccinations. Our Healthcare Assistants can help with blood pressures and blood tests. 
• Some problems can also be dealt with by your Doctor over the telephone. 
• For advice & help from a Nurse/Doctor 24 hours a day you can contact, NHS DIRECT on 0845 46 47. 
• Did you also know a new Minor Ailments Scheme is operating within pharmacies, which means you can get medicines from a local pharmacy for some minor ailments instead of waiting for a GP appointment or prescription/antibiotics. Normal prescription charges or if you are exempt, apply (conjunctivitis, cystitis, thrush, impetigo, hay fever, athletes foot, ringworm, headache, cough, fever, sore throat.)
• Acute eyecare problems - can be assessed through your local optician (Boots, Harts and Robert Frith). Designed for recent eye problems and you can contact the optcian direct for, red eyes, pain, flashes and floaters, mild trauma, foreign body, recent double vision, significant discharge or watering of the eye.