Appointments

Contact us on line by pressing the button below : 

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The new system is easy to access via the button above and responses come back via text, telephone calls or email. 

We will endeavour to be open initially from 8 am until 3pm, Monday to Thursday. We will need to assess demand to ensure safety and may close our online requests earlier, when the online system is closed our telephone lines are open for patients who are seriously unwell and cannot wait until the system opens the next day. 

We aim to review requests within 48 working hours. Every request will be prioritised based on clinical need, demand is especially high at present and we may take longer to get back to you. Clinically urgent queries will be prioritised, but we may ask you to contact NHS 111 or A & E if necessary. Non-urgent requests -  we will endeavour to respond within 5 working days but this maybe longer on busy days, and we ask you to wait for a response and not submit further requests unless your issue worsens. 

The system allows access to medical , self care & admin queries, please select the most appropriate for your needs. The system will ensure you get directed to the most appropriate care , please note this may be GP services, urgent care, self help, a pharmacy or our patient services team. It will also tell you to contact our emergency services if it feels you need more urgent care than available through your GP surgery. Please note it is one problem per request and we would appreciate if you could complete all questions asked.

 

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GP Community Pharmacy Consultation Service

There is a new, same-day, GP Community Pharmacy Consultation Service to help you receive quality care and support for minor health conditions, more quickly through accessing care via your community pharmacist. This is for minor illnesses and injuries such as: ankle, foot, knee, lower leg or arm swelling or pain, athlete's foot, allergic reactions, bites or stings, coughs and colds, eye infections, headaches, lower back pain, mouth ulcers and blisters, rashes, sore throats and shoulder pain.

Now, when you contact us regarding a minor condition, after discussing your conditions, where appropriate, Patient Services will offer you the option of having a same-day appointment with your Community Pharmacist.

Community Pharmacists are highly qualified and experienced in providing clinical advice and care (including recommending over the counter treatments) for minor injuries and conditions. They will offer you a same-day consultation via the phone, or in person, which can be arranged quickly and at a time to suit you.

Your Pharmacist will take your medical history, ask about your symptoms and any current medication you might be taking. Following the consultation, the pharmacist will offer you self-care advice and if appropriate, offer you an over-the-counter product. The pharmacist will make a record of the outcome of your consultation and send it to your GP.

If having given you advice/treatment, your pharmacist identifies you need further specialist help, your pharmacist will be able to refer you back to your GP or onto another health service for support.

Community Pharmacists have already successfully seen thousands of patients for a consultation for a minor condition, following a call to NHS 111 and through GPs around the country who have been piloting this service. Evidence from these pilots shows advice provided by Community Pharmacists results in the same outcome, as if the patient went to see their GP, or attended an emergency department.

Improved Access

This is a new initiative across Somerset whereby patients can make appointments at extended times (up until 8pm at night Monday-Friday and on Saturday mornings) at other practices across the local area. Practices working together to deliver extended access to appointments are listed below.

Appointment types will vary, some being face to face and some on the 'phone and there will be a mixture of pre-bookable and same day appointments available across the week. They may be with a doctor but could also be with another healthcare professional such as a primary care practitioner, health coach or a nurse. We are keen to balance the importance of continuity of care with convenient access for patients whilst ensuring that the service is safe.

To book an evening or weekend appointment please contact your registered practice during normal opening times, this will help us to signpost you to the most appropriate option for your particular problem. By contacting us we can fully explain the process, ensure that the booking is appropriate (as we hope to be able to meet your needs by offering an appointment with your usual GP) and cover all the relevant information (and consent) that we need to before we book an appointment for you. Further information is shown below:

Abbey Manor Medical Practice, Yeovil

Hendford Lodge Medical Centre, Yeovil

Oaklands Surgery, Yeovil

Penn Hill Surgery, Yeovil

Preston Grove Medical Centre, Yeovil

Ryalls Park Medical Centre, Yeovil

Allied healthcare Professionals/ Paramedics/ Nurses appointments

These are always available to book up to 1 month in advance. These are also bookable on our new online consultation system.  Please press the link above .

diary.jpgIn order to help you most effectively, the Doctors have requested that our reception team ask you for a little more information when you are booking appointments. When you next ring for an appointment, please help us to help you by giving us as much information as you feel able. It isn’t always necessary to see your Doctor, as we have other health professionals who can also help. 

  • Specialist trained nurses/paramedics, who can deal with minor illness and childhood ailments
  • Reception can deal with some requests directly e.g. sick notes, prescription queries, test results and hospital enquiries. 
  • We have trained nurses who specialise in diabetes, asthma, family planning, sexual health, coronary heart disease and travel vaccinations. Our Healthcare Assistants can help with blood pressures and blood tests. 
  • Some problems can also be dealt with by your Doctor over the telephone. 
  • For advice & help from a Nurse/Doctor 24 hours a day you can contact, NHS DIRECT on 0845 46 47. 
  • Did you also know a new Minor Ailments Scheme is operating within pharmacies, which means you can get medicines from a local pharmacy for some minor ailments instead of waiting for a GP appointment or prescription/antibiotics. Normal prescription charges or if you are exempt, apply (conjunctivitis, cystitis, thrush, impetigo, hay fever, athletes foot, ringworm, headache, cough, fever, sore throat.)
  • Acute eyecare problems - can be assessed through your local optician (Boots, Harts and Robert Frith). Designed for recent eye problems and you can contact the optcian direct for, red eyes, pain, flashes and floaters, mild trauma, foreign body, recent double vision, significant discharge or watering of the eye.

 

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