Noticeboard

Appointments

We are in the process of changing our appointments system to an online system. This will go live on 11 July.

As a stepping stone to the new system we have had to stop booking appointments ahead but this is a temporary arrangement. 

A new icon will appear on this website soon to allow you to register for our new online appointments service called AskMyGp. This should allow you access to a GP online throughout the working day. If you register for this service you will no longer have to wait in a telephone queue!

Watch this space...... and thank you for bearing with us through this changeover period

Telephone Advice
Your doctor will be happy to give you advice on the telephone when he/she is not consulting. The receptionist will ask you to leave a message and the doctor will return your call when time permits.

Out of Hours                               If you require urgent medical attention outside surgery opening times. Please call the NHS 111 Service. This free to call number is available 24 hours a day, 7 days a week, 365 days a year.

Test Results
Please telephone the surgery after 9.30am for your test results

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Confidentiality

We ask you for personal information so you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the team. Access to confidential patient information is given only to those NHS healthcare professionals who need it in order to provide a service to the patient. All staff working in the surgery are subject to stringent confidentiality requirements and no information from your record will be released to third parties outside the NHS without your specific consent.

Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases Anonymised patient information will also be used at local and national level to help the Health Authority and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Access to health records

Under GDPR you have the right to see your health records although certain legal exclusions may apply. You cannot be charged a fee to view your medical records or to be provided with a copy of them, but you can be charged for extra copies or for unusual requests. If you would like to view or receive copies of your health records, please send in an online request or write to us detailing what information you need. We have in line with Government requests switched  online access to your records from October 2022 on the NHS App. Please go to the NHS App to join and get access. Data is only available prospectively not retrospectively.   

Concerns

If you have any concerns regarding the confidentiality of your personal medical records, or you would like further information. Please do not hesitate to discuss this with your doctor or the Business Manager.

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