Urgent Care Team

Our Urgent Care Team comprises of Advanced Paramedic Practitioners, Advanced Nurse Practitioners and Nurse Practitioners, who are senior health care professionals with additional training, qualifications and experience allowing them to undertake tasks once performed by Doctors. They are experienced at taking a patient history, assessing all body systems across the lifespan, making a diagnosis and instigating treatment or referrals as required.

The team generally see patients with new illness or injury and flares of pre-existing chronic health conditions, they are not designed to manage long term health conditions or to implement or offer contraception services. The team generally won’t see patients who present with Mental Health Crisis or Pregnancy related conditions.

To access the Urgent Care Team, submit a request through Ask My GP. The request will be triaged by a member of the team and an appropriate resolution reached, this could be a telephone consultation, through messaging, face to face appointment or a home visit. The team will prioritise workload and urgent patients will be dealt with first, however all patients will be managed within 2 working days.

The Urgent Care Team work independently as a practitioner lead team, however have access to a GP if required and meet regularly throughout the day.


Team Members

Ross Bate – Advanced Clinical Practitioner / Acute Team Manager

PGDip Advanced Practice, Independent Prescriber

Available: Mon, Tues, Wed, Fri


Heather Griffith – Advanced Nurse Practitioner

MSc Professional Studies (Advanced Practice), Independent Prescriber

Available: Mon


Nicola Heathcote – Paramedic Practitioner BSc (Hons) Emergency Care

Available: Variable Hours / Days


Miranda Lodge – Nurse Practitioner

DipHE Nursing. Currently undertaking Independent Prescribing Qualification

Available: Tues, Thurs, Fri

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