Suggestions & Complaints
We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. In the first instance please ask to speak to our Patient Services Manager who should be able to resolve the issue immediately. If the matter is more serious please contact the Practice Manager and she will be able to help and investigate your complaint. Further written information is available on the complaints procedure link below.
We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.